Silverlining SA Pty Ltd is committed to protecting the privacy, dignity and confidentiality of participants, families, representatives and staff. We manage personal information in accordance with:

• NDIS Practice Standards (Core Module – Rights and Responsibilities)
• Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)
• NDIS Code of Conduct

This policy explains how Silverlining SA collects, uses, stores and protects personal information.

Collection of Personal Information

Silverlining SA collects personal and health information only when necessary to safely deliver supports and services.

Information collected may include:

• Personal identification details
• Contact information
• Date of birth
• Emergency contacts
• Support needs and goals
• Medical and health information
• Risk and safety information
• Case notes and service records
• Photographs, videos or recordings (with consent)

Participants may choose what information they provide and may withdraw consent at any time where appropriate.

Silverlining SA only collects information that is reasonably required to deliver NDIS supports and services.

Use and Disclosure of Information

Personal information is used only for purposes related to the provision of supports, including:

• Delivering NDIS supports and services
• Care planning and assessments
• Service coordination
• Communication with participants and authorised representatives
• Safety and risk management
• Quality assurance and audits
• Legal and regulatory obligations

Information is only disclosed:

• With participant consent
• To authorised staff involved in service delivery
• When required by law
• In emergency situations
• For NDIS Commission or quality audit requirements

All staff are required to maintain strict confidentiality.

Storage and Security of Information

Silverlining SA takes reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

Personal information is:

• Stored securely in electronic and physical systems
• Protected through restricted access
• Accessible only to authorised personnel
• Retained and disposed of securely in accordance with record-keeping requirements

Access to personal information is limited to staff who require the information to perform their duties.

Access and Correction

Participants and staff have the right to:

• Request access to their personal information
• Request corrections or updates
• Receive information in an accessible format where possible

Requests for access or correction can be made by contacting Silverlining SA.

Data Breaches

Silverlining SA complies with the Notifiable Data Breaches Scheme under the Privacy Act 1988.

If a data breach is likely to result in serious harm, Silverlining SA will:

• Investigate the breach
• Take immediate steps to reduce risk
• Notify affected individuals
• Notify the Office of the Australian Information Commissioner where required
• Notify the NDIS Commission where applicable

All breaches are recorded and managed through internal incident reporting systems.

Privacy and Dignity

Silverlining SA respects the right of participants to privacy, independence and dignity.

Participants have the right to:

• Control how their information is used
• Be informed about information collection
• Choose who can access their information
• Use advocates or representatives where desired

Silverlining SA supports participants to make informed decisions about their personal information.

Contact Us

If you have questions about this Privacy Policy or wish to access your personal information, please contact:

Silverlining SA Pty Ltd
Adelaide, South Australia
Phone: 0450 149 087
Email: info@silverliningsa.com.au