High Intensity Complex Care & 24/7 Support

NDIS Module 2A

Behavior Support Implementation

We support participants who have behavior support plans in place by ensuring those plans are followed correctly in everyday life – at home and in the community.
Our role is implementation, not plan writing. We work closely with Behavior Support Practitioners, families and Support Coordinators to make sure strategies are applied safely, consistently and in line with NDIS requirements.

What High-Intensity Support Includes

The exact support depends on each participant, but commonly covers:

24/7 Support – What It Looks Like

We offer flexible options depending on the participant’s needs:

  • Active Night Shifts
  • Sleepover shifts
  • Full 24/7 rostered teams
  • Short-term intensive support after hospital discharge
  • Long-term continuous care for ongoing medical needs

Enteral Feeding (PEG/Tube Feeding)

  • Preparing and administering PEG feeds
  • Safe handling of equipment
  • Monitoring the tube site
  • Recognising signs of intolerance or complications

Seizure Management

  • Monitoring during and after a seizure
  • Keeping the participant safe during episodes
  • Following emergency protocols
  • Recording seizure activity

Ventilation Support

  • Support with prescribed ventilation routines
  • Equipment checks
  • Responding to alarms and changes
  • Close collaboration with medical teams

Diabetes & Health Monitoring

  • Insulin administration
  • Blood glucose checks
  • Monitoring blood pressure, oxygen levels, temperature

Tracheostomy Support (Where Applicable)

  • Suctioning
  • Humidification
  • Stoma care
  • Monitoring for respiratory distress
  • Coordinated care with respiratory specialists

Mealtime Management & Dysphagia Care

  • Following speech pathologist plans
  • Safe feeding methods
  • Positioning and pacing
  • Monitoring for choking risks

Medication Administration

  • Time-sensitive medication
  • High-risk medication oversight
  • RN-developed medication charts
  • Safe storage and recording practices

Complex Bowel Care

  • Monitoring bowel patterns
  • Safe administration of bowel care procedures
  • Early detection of constipation or health changes
  • Staff trained and competency-checked by our nursing team

Nurse-Led Oversight

Our Registered Nurses provide:

  • Competency-based staff training
  • Clinical assessments and reviews
  • Care plan updates
  • Incident follow-up and safety improvements
  • Ongoing oversight for all high-intensity tasks

Home & Household Assistance

Families choose Silverlining SA because they can feel the difference in how we care.

  • We ensure:
  • Up-to-date high-intensity skills training
  • Behavior support plan compliance
  • Strict infection control
  • Documentation that meets NDIS requirements
  • Regular communication with families and Support Coordinators
Eligible Participants

Who This Service Is For

Participants who:

  • Have complex medical conditions
  • Require skilled intervention throughout the day
  • Need monitoring to stay safe at home
  • Experience seizures, dysphagia, or respiratory issues
  • Require enteral feeding or high-level mealtime support
  • Need team-based, round-the-clock support

Funding is utilized under Core Supports or High Intensity Daily Personal Activities, depending on individual assessed needs.