Support Coordination

Recharge, Refresh, Renew

Support Coordination

Helping you understand your plan, connect with the right supports, and make your funding work in real life.
NDIS plans can feel overwhelming ,especially when you’re trying to balance care needs, providers, appointments and everyday life.
At Silverlining SA, our Support Coordinators walk alongside participants and families to help turn plans into practical, workable support.

Connecting You to What Matters

What is mean by Support Coordination?

Support Coordination helps participants to:
Understand their NDIS plan
Connect with suitable service providers
Build routines that actually work day to day
Navigate changes, challenges and reviews­
Our role is to support choice and control, while helping reduce stress and confusion.

Empowering Connections, Enriching Lives

What Our Support Coordination Includes

Support is always tailored, but common activities include:

Understanding Your NDIS Plan

  • Explaining funded supports in plain language
  • Helping you prioritise goals
  • Clarifying what can and can’t be claimed
  • Supporting you to use funding effectively

Problem Solving & Ongoing Support

  • Addressing breakdowns in service delivery
  • Supporting communication between providers
  • Responding to changes in needs or circumstances
  • Helping manage unexpected issues

Building Strong, Sustainable Supports

  • Establishing routines that suit your lifestyle
  • Identifying risks or gaps in support
  • Supporting informal supports where appropriate
  • Helping reduce reliance on crisis responses

Plan Reviews & Changes

  • Gathering information for reviews or reassessments
  • Supporting reports and evidence collection
  • Attending meetings where required
  • Helping you prepare for NDIS conversations

Connecting You with the Right Supports

  • Linking you with suitable service providers
  • Helping set up service agreements
  • Coordinating multiple supports
  • Supporting transitions between services
Your Journey, Our Support

How We Work

Our Support Coordinators are:

  • Person-centred and practical
  • Clear communicators
  • Respectful of participant choice
  • Focused on building independence over time

We work collaboratively with families, carers, providers and allied health professionals to ensure supports remain aligned with goals.

Funded Care, Better Lives

NDIS Funding

Support Coordination is funded under:

Capacity Building – Support Coordination
Levels of support depend on what is included in the participant’s plan.

Clear Boundaries & Transparency
We are open about our role and responsibilities. Support Coordination is not case management or decision-making on behalf of the participant , it’s about guidance, connection and empowerment.
We follow NDIS conflict-of-interest requirements and always act in the participant’s best interests.